Delete your account

You can ask us to delete your Masar account here, without installing the app. We confirm that the number is yours with a 6-digit code sent on WhatsApp.

Step 1 of 2

Account type and mobile number

Account type

RiderYour “Masar” app account CaptainYour “Masar Captain” app account

Omani mobile number

+968

8 digits starting with 7 or 9

To protect everyone’s privacy, the same message is shown for every number, whether or not it has an account.

What we delete

Your name, mobile number, email and profile photo.
Your saved places and emergency contacts.
Sign-in sessions and notification devices on every device.
For captains: the civil ID number and last recorded location.

What we keep

Trip and payment records without your contact details, for accounting, tax and dispute handling as the law requires.
Wallet entries in the accounting ledger. If your wallet has a balance, contact support before deleting.
Safety reports and complaints, for as long as the law requires.

An account with an active or scheduled trip cannot be deleted. You can also delete your account in the app: Account → Delete account.